Privacy Policy – Salesvora

1. Introduction

Salesvora ("we," "our," or "us") is a cloud-based client management and sales CRM platform operated from India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at salesvora.com or use our software-as-a-service platform (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

Account Information: When you register, we collect your name, email address, phone number, and business name. If you sign in via Google, we receive your name, email, and profile picture from Google.

Client Data: You may store client names, phone numbers, email addresses, notes, and other business-related data within the platform. This data is entered and managed by you, and we act as a data processor on your behalf.

Payment Information: Payments are processed securely by Razorpay. We do not store your credit card, debit card, or bank account details on our servers. Razorpay's privacy policy governs the handling of payment data.

Usage Data: We automatically collect information such as your IP address, browser type, device type, pages visited, and time spent on the Service for analytics and performance improvement.

Cookies: We use essential cookies to maintain your session and preferences. We do not use advertising or third-party tracking cookies.

3. How We Use Your Information

To provide, maintain, and improve the Service
To authenticate your account and manage your subscription
To send transactional emails (account verification, password resets, billing receipts)
To send follow-up reminders and notifications you have configured
To respond to your inquiries and provide customer support
To analyze usage patterns and improve the user experience
To comply with legal obligations

We do not sell, rent, or trade your personal information or your client data to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored on secure cloud infrastructure. We use industry-standard encryption (TLS/SSL) for data in transit and follow best practices for data at rest. Access to production data is restricted to authorized personnel only.

While we take reasonable measures to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services:

Razorpay — payment processing
Google OAuth — authentication
Resend — transactional emails

Each of these services has its own privacy policy governing how they handle data.

6. Your Rights

You have the right to:

Access, update, or delete your account information at any time from your account settings
Export your client data via CSV export
Request deletion of your account and all associated data by contacting us
Opt out of non-essential communications

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal information and client data within 30 days, except where retention is required by law.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: info@salesvora.com
Address: Bhopal, India