Data Deletion Instructions

1. Overview

Salesvora respects your right to control your personal data. This page provides instructions on how to request deletion of your data from our systems, including any data received through Facebook integrations.

2. Deleting Facebook Data

If you connected your Facebook Page to Salesvora (for Facebook Lead Ads), we may have received lead information from your Facebook Lead Forms. To delete this data:

1. Log in to your Salesvora account at salesvora.com
2. Navigate to the CRM section
3. Filter leads by source to find Facebook-imported leads
4. Select and delete individual leads, or delete all leads imported from Facebook
5. To stop receiving new leads, disconnect your Facebook Page from Settings

Deleted leads are permanently removed from our systems and cannot be recovered.

3. Full Account Deletion

To delete your entire account and all associated data (including all Facebook-sourced and mobile-captured data):

1. Log in to your Salesvora account
2. Go to Settings → Billing (Danger Zone) or Account
3. Click "Delete my account"
4. Confirm the deletion

Your account will enter a 24-hour grace period during which you can cancel the deletion. After 24 hours, all data — including leads, notes, follow-ups, captured call events, call logs, device bindings, activity history, payment records, and any Facebook-sourced data — is permanently and irreversibly deleted.

4. Request via Email

If you are unable to log in or prefer to request deletion via email, send an email to:

support@salesvora.com

Please use the subject line "Data Deletion Request" or "Facebook Data Deletion Request" and include:

• Your registered email address
• Your business name (if applicable)
• Whether you want to delete specific Facebook data or your entire account

We will process your request within 30 days and send you a confirmation email once the data has been permanently deleted.

5. What Gets Deleted

When you request data deletion, the following is permanently removed:

• Your account profile and login credentials
• All leads and client data (including those imported from Facebook or captured via phone calls)
• All captured call logs, call event histories, duration records, and notes
• Mobile device registrations, install UUIDs, and telephony sync bindings
• Follow-up schedules, notes, and activity history
• WhatsApp message history and bot interaction logs
• Connected Facebook Page tokens and integration settings
• Team member associations, counselor profiles, and invitations

What we may retain: We may retain minimal billing records (e.g., invoice amounts, dates) as required by Indian tax law. These records do not contain your personal data, mobile call telemetry, or any Facebook-sourced data.

6. Contact

If you have any questions about data deletion, please contact us at:

Email: support@salesvora.com
Address: Bhopal, India
Website: salesvora.com