Short answer: every free CRM stops somewhere. For a single salesperson who lives on the phone, Salesvora Free is the most useful because it logs calls automatically and reminds you to follow up. For two or three people who mainly need shared records, Zoho CRM and Freshsales allow 3 free users and HubSpot 2. Once a team of three or more needs WhatsApp or IndiaMART, a flat ₹499/month plan usually beats any free tier.
Read this before you sign up for anything
Every "free CRM" is a funnel. That is not a criticism; a free tier can be genuinely useful. But the question is never "is it free?". It is:
"Where exactly is the wall, and what does it cost when I hit it?"
Teams get hurt when they put six months of data into a free plan and then discover the wall is somewhere they cannot live with. So this guide leads with the limits.
The free tiers and their walls
As of October 2026. Vendors change free tiers often, so confirm on the pricing page before you commit real data.
| CRM | Free users | Free limits | The wall | Cost past it |
|---|---|---|---|---|
| Salesvora | 1 | 50 leads/month, 150 lifetime | 2nd user, WhatsApp, IndiaMART, ad leads | ₹499/month flat, up to 5 users |
| HubSpot | 2 | 1,000 contacts, 1 pipeline (newer accounts) | More users, contacts and sales tools | Starter ~US$20/seat/month |
| Zoho CRM | 3 | Basic modules | Customisation, automation, reporting | ~₹800/user/month (annual) |
| Bigin | 1 | Basic pipeline | Users, pipelines, integrations | ~₹400/user/month (annual) |
| Freshsales | 3 | Basic contact and deal management | Reporting, sequences, automation | ~US$9/user/month (annual) |
Salesvora Free: the most complete workflow for one person
Automatic call tracking through the Android app, a pipeline board with stages you can rename, follow-up scheduling with reminders, the lead list and filters, dashboard and reports, one web form and CSV import.
Two things set it apart: calls are captured without typing, and follow-ups are on the free plan. Those are the two features that recover lost orders.
The wall: one user, 50 new leads a month and 150 lifetime. WhatsApp, IndiaMART, Meta and Google lead ads, Telegram and WhatsApp reminders, unlimited forms and the AI agent start on Pro at ₹499/month for up to 5 members.
Best for: a solo founder, consultant, broker or single counsellor who sells on the phone.
HubSpot Free: polished, now tighter
Contacts, deals, email tracking and forms, with a famously polished interface. For accounts created since late 2024 the free plan is capped at 2 users and 1,000 contacts, with one pipeline.
The wall: a third user, more contacts, and sales tools such as sequences sit in Sales Hub Starter at about US$20 per seat per month, billed in dollars.
Best for: two people who sell mostly by email and may invest in HubSpot's marketing tools later.
Zoho CRM Free: the most free seats
Up to 3 users with standard modules for leads, contacts and deals.
The wall: feature depth. Customisation, workflow rules and much of the reporting are restricted, and calls and WhatsApp need integrations.
Best for: a 3-person B2B team that already uses Zoho apps.
Bigin and Freshsales Free: capable, tightly capped
Both are good products with free tiers that work best as extended trials. Freshsales allows 3 users; Bigin is single-user.
The trap: free plans that store but do not remind
A CRM that stores contacts replaces a spreadsheet. A CRM that captures every call, schedules the next follow-up and puts it in front of the right person tomorrow morning fixes the reason you were losing orders.
Most lost revenue in Indian small businesses is not a pricing or pitch problem. It is a nobody-called-back problem. A free plan with generous storage but no follow-up reminders gives you a nicer filing cabinet and leaves the leak untouched.
So compare free tiers on call capture and follow-ups before contact limits.
Which free plan should you pick?
One person, selling on calls: Salesvora Free. Calls log themselves, follow-ups remind you, and ₹499/month adds WhatsApp, IndiaMART and four more seats when you are ready.
Two people, selling mostly by email: HubSpot Free, knowing the 1,000-contact cap.
Three people, already on Zoho: Zoho CRM Free, expecting to upgrade.
More than 30 or 40 enquiries a month: budget for a paid plan. At that volume one missed order costs more than a year of subscription.
What upgrading costs
- Salesvora Pro: ₹499/month (₹4,999/year), up to 5 members, unlimited leads, WhatsApp inbox, IndiaMART and Meta ads.
- Salesvora Max: ₹999/month (₹9,999/year), up to 15 members, all six AI agents, automations, knowledge base, unlimited campaigns.
- Zoho CRM Standard: about ₹800 per user per month on annual billing, so ₹4,000 a month for five.
- HubSpot Sales Hub Starter: about US$20 per seat per month, so roughly ₹8,500 a month for five.
The structural difference is per-seat versus flat. Per-seat pricing quietly discourages you from putting your whole team in the CRM, which is the one thing that makes a CRM work.
Get started free
Start free with Salesvora: one user, call tracking, follow-ups and pipeline, no credit card. Try Pro or Max free for 14 days when you add teammates.
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